Shipping Policy

Last updated: 26 July 2026

Thank you for choosing Bite & Delight. Every order is freshly baked, handcrafted and carefully packed before being dispatched.

Processing Times

As most of our products are made to order, processing times vary depending on the product and order quantity.

• Pre-designed products: Please allow the processing time displayed on the product page.

• Custom orders: Production time will be confirmed when your artwork and order details have been approved.

• Large corporate orders: Lead times will be confirmed at the time the quote is accepted.

During busy periods, including Christmas, Easter and other seasonal events, production times may be longer. We recommend ordering as early as possible.

Order Confirmation

Once your order has been placed, you will receive an email confirming your purchase.

When your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping Within New Zealand

We ship throughout New Zealand using trusted courier partners.

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

Estimated delivery times after dispatch are:

• North Island: 1–3 business days

• South Island: 2–4 business days

• Rural deliveries: Please allow an additional 1–3 business days.

Delivery timeframes are estimates only and cannot be guaranteed.

Delivery Dates

If your order is required for a specific event or date, please let us know when placing your order.

While we will make every reasonable effort to dispatch your order on time, Bite & Delight cannot guarantee delivery dates once an order has been handed to the courier.

We are not responsible for delays caused by courier networks, weather events, public holidays, natural disasters or other circumstances beyond our control.

Shipping Address

Please ensure your delivery address is complete and accurate before submitting your order.

Bite & Delight is not responsible for delays, additional shipping charges or lost parcels resulting from incorrect or incomplete delivery information provided by the customer.

Authority to Leave

If you provide authority for your parcel to be left unattended, delivery is at your own risk. Bite & Delight accepts no responsibility for parcels that are lost, stolen or damaged after they have been delivered.

Damaged or Missing Orders

Please inspect your order as soon as it arrives.

If your parcel arrives damaged, appears to have been tampered with, or items are missing, please contact us within 48 hours of delivery by emailing hi@biteanddelight.co.nz.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product, packaging and shipping label.

We will work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available by request.

Please contact us before placing your order to discuss shipping options, transit times and any import requirements.

Customers are responsible for any customs duties, taxes or import fees charged by the destination country.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: hi@biteanddelight.co.nz