Shipping policy

Shipping charges for your order will be calculated and displayed at checkout. 

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Physical Address

You must provide a physical address for the delivery of our product. 

We are unable to courier product to a P.O. Box. 

 

Overseas Orders

Currently we are unable to send orders overseas.  Shipping is restricted to New Zealand only.  We are able to recieve orders from overseas and ship within New Zealand.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hi@biteanddeligth with your name and order number, and we will look into it for you.