Privacy policy

Privacy Policy

Last updated: 26 July 2026

Bite & Delight ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, or interact with us.

Information We Collect

When you visit our website or place an order, we may collect:

  • Your name.

  • Billing and delivery addresses.

  • Email address.

  • Phone number.

  • Payment information (payments are securely processed by our payment providers and we do not store your full payment card details).

  • Order history.

  • Images, logos, artwork, text or other files you upload for customised products.

  • Information you provide when contacting us.

We also automatically collect certain information about your device and website usage, including your IP address, browser type, pages visited and cookies used on our website.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you about your purchases.

  • Deliver products to you.

  • Respond to enquiries and provide customer support.

  • Improve our website, products and services.

  • Detect and prevent fraud or misuse.

  • Comply with legal obligations.

Where you have given your consent, we may also use your information to send promotional emails or marketing communications. You can unsubscribe at any time.

Custom Artwork and Uploaded Files

If you provide logos, photographs, artwork or other files for customised products, you confirm that you have the necessary rights or permissions to use them.

We use these files solely to produce your order unless otherwise agreed.

Unless you request otherwise, we may photograph completed customised products for use on our website, social media or other marketing material. We will not publish personal information beyond what is visible on the product itself.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

  • Shopify, which hosts our online store.

  • Payment providers.

  • Courier and delivery companies.

  • IT and website service providers.

  • Professional advisers where required.

  • Government authorities where required by law.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support marketing activities.

You can adjust your browser settings to disable cookies, although this may affect website functionality.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. While no online system can be guaranteed completely secure, we use reputable service providers and industry-standard security measures.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate.

To make a privacy request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Bite & Delight
Email: hi@biteanddelight.co.nz

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or services. The most current version will always be available on our website.