Refund policy

We want you to be happy.

As all Bite & Delight products are freshly baked and made to order, including personalised and custom-printed cookies, we do not accept returns or offer refunds for change of mind.

Due to food safety requirements, we cannot accept returned food products once they have been delivered.

If your order arrives damaged, incorrect, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, please contact us within 48 hours of delivery at hi@biteanddelight.co.nz. Please include your order number and photographs of the issue where possible. We will assess the problem promptly and, where appropriate, provide a replacement, credit, or refund in accordance with your rights under the Consumer Guarantees Act.