Shipping and Returns

Shipping & Delivery

Shipping is included in our online pricing for domestic orders within New Zealand.

For business and corporate orders, shipping is calculated separately and itemised in your personalised quote.

Orders under 100 cookies will be processed within 7-14 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

You must provide a physical address for the delivery of our product. We are unable to courier products to a P.O. Box. 

For overseas orders please email us direct at hi@biteanddelight.co.nz

If you have not received a direct tracking email please email us at hi@biteanddelight.co.nz to check status. 

Returns Policy

We want you to be happy.

As all Bite & Delight products are freshly baked and made to order, including personalised and custom-printed cookies, we do not accept returns or offer refunds for change of mind.

Due to food safety requirements, we cannot accept returned food products once they have been delivered.

If your order arrives damaged, incorrect, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, please contact us within 48 hours of delivery at hi@biteanddelight.co.nz. Please include your order number and photographs of the issue where possible. We will assess the problem promptly and, where appropriate, provide a replacement, credit, or refund in accordance with your rights under the Consumer Guarantees Act.

Damages and issues

Please inspect your order as soon as it arrives.

If your order is damaged during transit, you receive the wrong item, or there is an issue with the quality of your order, please contact us within 48 hours of delivery at hi@biteanddelight.co.nz.

To help us resolve the issue as quickly as possible, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product, packaging, and any damage.

We will assess your claim promptly and, where appropriate, provide a replacement, store credit, or refund in accordance with the New Zealand Consumer Guarantees Act.

As our products are freshly baked and made to order, including personalised items, we are unable to accept returns of food products for change of mind or if they have been opened or consumed.